{"id":818,"date":"2025-06-25T15:17:25","date_gmt":"2025-06-25T15:17:25","guid":{"rendered":"https:\/\/bearsandpears.com\/?page_id=818"},"modified":"2025-06-25T15:23:30","modified_gmt":"2025-06-25T15:23:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/bearsandpears.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

Which materials are used for toys?<\/strong>
All products meet the European Toy Directive and are made from high -quality, safe materials. They are finished with child -friendly water -based paint and are produced free and socially responsible.


Is paint used for a toy?<\/strong>
Yes, our wooden toy is finished with child -friendly water -based paint. This paint contains no toxic substances and is completely safe for children.

Are your wooden toys are safe for my child?<\/strong>
Yes, our wooden toys meets the latest European regulations and guidelines (EN 71 1-3). We use child -friendly water -based paint that is not harmful in unintentional swallowing.\u00a0
Tips for use: Store the toys indoors, from damp rooms and direct sunlight. Clean with a damp cloth without cleaning agents. Check regularly for wear and damage.
Always pay attention to the age advice and keep toys with small parts out of the reach of young children to prevent choking hazard.

How do I maintain wooden toys?<\/strong>
Follow these tips to keep your wooden toys in top condition:
Clean the toys with a damp, soft cloth. Do not use cleaning agents and do not immerse it in water.
Store the toys in a dry place and do not leave it outside or in a damp space.
Keep the toys away from heat sources and avoid long -term exposure to direct sunlight.Although the materials and paint used are safe and meet European guidelines, the toy is not intended to bite.
Regularly check for wear or damage and do not use the toys if it is damaged.
With these tips you can enjoy safe and sustainable wooden toys for years!

Return & Exchange\u00a0<\/strong>

How can I return my order?<\/strong>
Sometimes something just isn\u2019t quite the right fit for your little one.
No worries. Returning it is easy!
Simply send your item back to our warehouse. Return shipping costs are at your own expense.
Austis doo
Reljkovi\u0107eva 20
21131 Petrovaradin
Serbia
Don\u2019t forget to include your packing slip. This helps us process your return as quickly as possible.

Can I exchange product for another product?<\/strong>
Exchange is unfortunately not possible. However, you can return the product according to the indicated guidelines and then place a new order for the desired item.

What should I do if I have a broken product?<\/strong>
Fill in the contact form via our website. Our team will contact you as soon as possible to solve the problem.




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Which materials are used for toys?All products meet the European Toy Directive and are made from high -quality, safe materials. They are finished with child -friendly water -based paint and are produced free and socially responsible. Is paint used for a toy?Yes, our wooden toy is finished with child -friendly water -based paint. 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